IT Support Assurance

IT oversight provided by a neutral third party.

IT Support Assurance is oversight provided by a third party. We orchestrate measurable improvements in business as usual IT operations, without changing your IT provider. 

IT Support Assurance: Benefits.

Improve your IT support

Higher quality, faster response, faster resolution, more proactivity.

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Reduce your risk

Access emergency secondary support at any time, reducing the risk of relying on a single party.

Access an expert

Immediate access to an expert when you need a second opinion, to intervene in a support case, or provide other options.

Improve quality

To optimise support outcomes and improve support integrity.

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Reduce IT incidents

Independent third party root cause analysis and process enforcement drastically reduces IT incidents

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Have a well-advised strategy

Get the independent advantage of an expert but neutral third party to advise on the most objective strategy.

IT Support Assurance

Features

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Help desk oversight

Minute by minute helpdesk oversight to oversee the helpdesk activity.

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Independent incident management

Expert management of critical and recurring incidents and problems

Independent Project Management

Expertly managed IT projects, ensuring a good project outcome.

SLA monitoring

Monitor adherance to Service Level Agreements

Backup support on-hand

Access secondary IT support for critical issues, after-hours support or for an independent second opinion.

Quality Control

Ensure that work is completed properly, to a high standard, and in line with best practices.

Fully Managed

IT Support Assurance is continuous, fully managed, and works with any IT company or in-house IT team

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